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Refund or exchange process

Within 48 hours after ordering:

Note: We will need 2-5 days to produce your items (the shoes or customized bags will require extra time) and 7 – 10 days to ship them out to you. Please contact us within 48 hours to best facilitate a refund or product exchange.

After receiving:

Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, please contact us immediately